What is click and collect?

Click and collect is a new, FREE service offered that allows you to order and pay for an item online and collect it in one of our collection points in Our Veritas Stores. The order will be ready for you within 2 Days, subject to opening hours, order volumes, if the item is in stock and time order is placed. Please note these delivery times are not applicable for Personalised items and pre-orders. We will contact you as soon as possible to let you know if we have any issues with your order.  We will hold your order for you at your chosen Veritas store for 14 days.  

How it works:

Step 1: Place your order online:

To place a click and collect order online, and choose the click and collect option at checkout with your chosen store.

You will receive an order confirmation by email with your order line(s) and details of your chosen store.

Step 2: We will email you when your order is ready for collection

In addition to your order confirmation email, you will receive one notification by email.

• The first will let you know the store has received your order and is processing your order.

• The second will confirm that your order is ready for collection.

Before calling to the store to collect your item, please check the store opening hours to ensure the store will be open when you arrive.

Step 3. What to bring when collecting your order.

Once the store has picked your order you will receive a ‘ready to collect’ email.

When you are ready to collect your order, please bring your order confirmation email to the store along with the credit / debit card used to order the item online and photo ID.
The email can be printed or presented on a smartphone.

Your order will be held and available for 14 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.

Please do not travel to the store until you have received your ‘ready to collect’ email.

Step 4. Where to collect in store

The click and collect collection at the payment area of each store. Please ask any member of staff, who will be happy to assist.

For more information on this process, please view our Frequently Asked Questions below.

When do I pay for my click and collect order?

Click and collect orders are paid for online. You can pay any method accepted online (Credit Card or PayPal). Just remember to bring the email order confirmation and documentation needed to collect your order in store.

What do I need to bring with me to collect my order?

Please bring your order confirmation email with your order reference number.

Can somebody else collect my shopping for me?

Yes, if they have a copy of the confirmation email with order number as well as their own form of ID. 

Unfortunately without this we will not be able to give them the order.

When can I collect my order?

Once the store has picked your order you will receive a ‘ready to collect’ email. When you are ready to collect your order, please bring your order confirmation email to the store along with the credit / debit card used to order the item online and photo ID.
The email can be printed or presented on a smartphone.

Your order will usually be ready within 2 Days, subject to store opening hours, time order was placed, stock level and order volumes.  Please note these delivery times are not applicable for Personalised items and pre-orders.  We will contact you if there is any issue with stock on the item you have ordered. 

What stores can I deliver my click and collect order to?

Our click and collect service is available in 7 Veritas stores throughout Ireland.

The list of collection points available. https://www.veritasbooksonline.com/8754/store-locator/

Standard Delivery (Including Northern Ireland)

€4.99

Free– spend over €50.00

  • Delivered between 3-5 working days*

Note: Subject to placing your order before 12:30pm.

 

UK Delivery (Excluding Northern Ireland)

€12.00

  • Delivered between 5-7 working days*

Note: Subject to placing your order before 12:30pm.

*note: we do not deliver to Channel Islands or the Isle of Man.

 

USA/Canada/Australia/New Zealand/Africa Delivery 

From €10.00

  • USA and Canada (Airmail): 6-10 working days*
  • Australia/New Zealand/Africa (Airmail): 8-12 working days.*

Deliveries to Europe

From €7.00

  • Small Parcel: from €7

  • Large Parcel: from €19
  • An Post - 5 - 12 working days. 

*Subject to your items being in stock. Rarely there may be stock errors on our website and we will have to order item(s) from our suppliers to help fill your order.  If this does happen, it may increase your delivery times as we wait for your item to arrive from our suppliers.  We will contact you first to make you aware of this.

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