We hope you love it. If you don't, you can return it for up to 30 days after purchase. All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, we can help right away. Please note that the customer is liable to pay for the returns postage on their order if the goods are not damaged/fit for purpose.
A few exceptions to note: * Non-returnable Items. We cannot accept returns on items that are personalized or customized to your specifications. Any items that are non-returnable will be clearly marked before you place your order. Veritas gift certificates are also non-returnable. * Extended Return Policy for Holidays. You may return holiday purchases (orders placed between November 1 and December 25) until January 31.
Set up a Return
If you need to set up a return email us at email@example.com with your account number/order number and we'll take care of the rest.
What if My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via firstname.lastname@example.org
We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is dispatched by DPD, please note the important instructions below
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make your experience of buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.