Tracking shows "delivered" but I haven't received anything
Sometimes if you are not in when your order is delivered our courier may leave your parcel at a neighbour, a safe place or a local collection point. When this happens you will receive a card from our courier advising where it has been left or how to re-arrange delivery. For further information, track your package on My Account.
If the package doesn't arrive within a day of the estimated delivery date:
- Check with members of your household or neighbours to see if someone accepted delivery.
- Look around your delivery area. Couriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
- Look for an attempted delivery notice. If the courier feels it is unsafe to leave your package at your residence, the driver will leave a note.