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Tracking shows "delivered" but I haven't received anything

 

Sometimes if you are not in when your order is delivered our courier may leave your parcel at a neighbour, a safe place or a local collection point. When this happens you will receive a card from our courier advising where it has been left or how to re-arrange delivery. For further information, track your package on My Account.

If the package doesn't arrive within a day of the estimated delivery date:

  • Check with members of your household or neighbours to see if someone accepted delivery.
  • Look around your delivery area. Couriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
  • Look for an attempted delivery notice. If the courier feels it is unsafe to leave your package at your residence, the driver will leave a note.