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Say This, Not That

How to Built Trust & Motivate Others With The Right Choice of Words

Author(s): Dave Durand

ISBN13: 9780824526252

ISBN10: 0824526252

Publisher: Crossroad Publishing

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  • Boiling down the complexities of communication and motivation into easy steps and words So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.

  • Dave Durand

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Say This, Not That

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