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How to Listen So that People Talk

Author(s): Mary Hartley

ISBN13: 9780859699693

ISBN10: 0859699692

Publisher: Sheldon Press

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  • People often assume that listening is easy, yet, its the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.
  • Mary Hartley

    Mary Hartley is a well-established Sheldon author with several books to her credit, and is an expert on personal growth and communication

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How to Listen So that People Talk

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